Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed decisions and staying in control of how much time and money you spend. No gambling activity is risk-free, and outcomes are determined by chance rather than skill or persistence. A win is never guaranteed, and previous results do not change the likelihood of future results.

Joka Room Casino encourages players to treat gambling as entertainment. Only gamble with money you can afford to lose after essential costs have been covered. Do not use money needed for rent, bills, food, education, medical care or other important commitments. Gambling should not affect your ability to meet everyday responsibilities.

You must be at least 18 years old and legally permitted to use gambling services in the place where you are located. Parents, guardians and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Do not allow another person to use your account, and do not use someone else’s account.

Keep gambling in perspective

• Set a budget before you start and do not increase it because you are losing.
• Decide how long you will play and take regular breaks away from the screen.
• Do not chase losses by gambling more or placing larger bets.
• Never borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a personal problem.
• Remember that a win is not income and a loss is not something you must recover.

Practical tools to help you stay in control

A plan is easier to follow when it is made before gambling begins. Consider the amount you are prepared to spend during a session, week or month, and set a time limit that matches your circumstances. Once a limit has been reached, stop playing. Do not treat a limit as a target or as an amount you should spend.

Where available, account controls may help you manage your activity. These can include deposit limits, loss limits, wagering or spending reminders, session reminders, time-outs and self-exclusion. The features available to you, and how they operate, may depend on the service, your account and applicable requirements. Review the available settings carefully and use the option that best suits your needs.

Setting a personal limit

1. Work out your essential expenses first, including regular bills and existing financial commitments.
2. Choose a gambling amount that will not affect those expenses or your future plans.
3. Set the limit before depositing or playing, rather than deciding after a loss or win.
4. Use available account controls to support the limit and keep records of your gambling activity.
5. Stop when the limit or time period ends, even if you are winning or believe a win may be close.
6. Review your behaviour regularly and reduce or stop gambling if it is becoming difficult to follow your plan.

A limit cannot remove all gambling risk. You remain responsible for checking your activity and making decisions that are appropriate for your circumstances. If you find yourself changing limits repeatedly, making exceptions, or feeling unable to stop, consider taking a break or using self-exclusion rather than continuing to play.

Protect your account and payment methods

Keep your login details private and use a secure password. Do not save account access on a shared device, and sign out when you finish. Monitor deposits, withdrawals and account activity so that you can identify anything unexpected. If you believe another person has accessed your account, stop using it and contact the available support channel as soon as possible.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person does not need to gamble every day to be experiencing harm. Changes in mood, finances, relationships, work or study can be signs that gambling is no longer remaining within safe limits.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Trying to win back money after a loss, or feeling pressure to recover losses quickly.
• Increasing bet amounts to get the same excitement or to make up for previous results.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding gambling activity, deposits, losses or account statements from family and friends.
• Borrowing money, missing bills or using savings to continue gambling.
• Feeling anxious, irritable, restless, guilty or low when you are not gambling.
• Arguing with people close to you because of gambling or neglecting work, study or family responsibilities.
• Trying to cut down or stop but returning to gambling sooner than intended.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.

One warning sign can be enough to take action. You do not have to wait for a serious financial loss or relationship problem before asking for help. Speak openly with someone you trust and consider using a time-out or self-exclusion option. A qualified gambling support service can provide confidential guidance and help you decide what steps are suitable.

If gambling is affecting someone close to you

Gambling harm can affect partners, family members, friends and colleagues as well as the person gambling. If you are concerned about someone, choose a calm time to raise the subject without blame. Explain what you have noticed, listen to their response and encourage them to seek professional support. Do not provide money to cover gambling losses or agree to keep harmful behaviour secret. You can also seek support for yourself, even if the other person is not ready to change.

Taking a break or getting help

If you want to stop gambling temporarily, use the available time-out or account break options. If you want to stop for a longer period, self-exclusion may be more appropriate. Self-exclusion is a commitment to prevent or restrict access to gambling for a chosen period or until further action is taken. Read the relevant terms before confirming a request, as a self-exclusion may affect access to your account and cannot always be reversed immediately.

If you request a break or self-exclusion, do not open another account or use another person’s account to continue gambling. Remove gambling applications or shortcuts from your devices, avoid gambling advertising where possible, and ask a trusted person to help you stay accountable. You may also wish to contact your bank or payment provider to ask whether gambling transaction controls or other financial safeguards are available.

Support is available

If gambling is causing concern, talk to a trusted friend, family member, health professional or specialist gambling support service. Australian players can find confidential information and support through recognised Australian gambling-help services, including Gambling Help Online. These services can assist with practical strategies, financial concerns, emotional support and options for reducing or stopping gambling.

For help with account controls, limits, time-outs or self-exclusion, use the support options made available through Joka Room Casino. Support staff may explain the available process and account settings, but they cannot guarantee gambling wins or recover losses. If gambling has created immediate financial, safety or mental-health concerns, seek urgent assistance from an appropriate emergency or professional service.

Remember

• Gambling is entertainment, not a source of income.
• Only gamble what you can afford to lose.
• Do not chase losses or borrow money to gamble.
• Take regular breaks and use account controls where available.
• Ask for help early if gambling is affecting your life.
• Stopping is always an option, and support is available.